Troubleshooting Help
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I forgot my Username or Password
If you forgot your password, follow the steps below to reset it. If you forgot your username, you will need to reset your password first. Step 1) Go to ...
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The "Next" page does not load. How do I disable the Pop-Up Blocker?
The Pop-up Blocker keeps most sites from opening pop-ups while you browse the internet. This can cause problems with sites that rely on pop-ups to open subs...
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I cannot attach my documents, the file size is too big.
The maximum file size allowed is 4Mb. You will need to reduce the PDF file size or use a Compressed (Zipped) Folder. To Zip a File: Locate the file ...
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I do not have a scanner. How can I submit my documents?
If you do not have a scanner, you can download a Scanner App for your mobile device or tablet to convert pictures is into PDF documents. Take a pictur...
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Website or Page Layout Problems
If the website doesn't load, or if there's a delay with the loading time: Try a different browser (Google Chrome, IE, Firefox) Check if you are u...
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I received a registration error message. Why?
If your local LIHEAP provider is currently not accepting online applications. Please contact them directly to find the best way of applying for help. Cl...