FAQs 22

• What is LIHEAP?
• When will I be notified of my application status?
• What is the status of my application?
• Why was my application denied?
• How many times can I apply?

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Troubleshooting Help 6

• I forgot my Username or Password
• The "Next" page does not load. How do I disable the Pop-Up Blocker?
• I cannot attach my documents, the file size is too big.
• I do not have a scanner. How can I submit my documents?
• Website or Page Layout Problems

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Helpful Links 3

• Find your Local LIHEAP Office
• California Department of Community Services & Development (CSD)
• California Public Utilities Comission (CPUC)

Applying for Assistance - General Information 3

• LIHEAP Apply Online Instructions
• Income Document Requirements
• Energy Statement Requirements