FAQs

LIHEAP stands for Low Income Home Energy Assistance Program.  LIHEAP provides Utility Assistance and Weatherization Services to eligible low-income househol...

You will be notified of your application status after your application has been processed. Please allow 2-4 weeks for your local LIHEAP agency to review you...

You can check the status of your application by logging into your account and going to Account > My Applications. The status will appear next to your mos...

Our IT support agents do not process applications or know the reason why applications were denied. We also do not have access to agency staff that do proces...

Depending on the funding of your local agency and the programs they are offering you can potentially submit more than ONE application per program year.  How...

After your application is submitted, your application is locked for editing and document uploads.  If your application is missing documents, your local ...

You may have been asked to upload additional documents because your application was missing one or more required documents.  Step 1A If your applicatio...

It depends on your local LIHEAP Provider's application backlog and prioritization.  Contact your Local LIHEAP provider for more information.  Find ...

After your local LIHEAP agency determines that you are eligible for assistance and transfers your application for payment, you will receive a check or recei...

LIHEAP only provides energy cost assistance. Please contact your local LIHEAP office for more information on other assistance programs offered locally.  ...

After you successfully submit your application, you will receive a confirmation message followed by a confirmation email.  If you you do not receive an emai...

Please contact your local LIHEAP office for more information.  Additional Information: LIHEAP offers emergency assistance to households at risk of havi...

The benefit amount is based on household size, county, and income. The amount you will receive will appear on the utility bill as a credit, or you will rece...

Your picture ID is required to substantiate your identity and legitimize your online application.  

Check your spam folder for an email from info@caliheapapply.com.  If the confirmation email is not received, it's possible the email address was ent...

A valid e-mail address is necessary to send you application updates and contact you if additional information is required.  

No. If you need to edit a section on your application after submitting it, you must contact your local LIHEAP agency and request that they update your appli...

If you have not submitted your application you are allowed to add/remove documents from your application.  However, if you have submitted your application y...

Yes, you can apply for assistance even if the energy account is under another household member's name as long as you are part of the household. 

No, once your application is submitted you cannot go back and change information or upload documents.  If you do not have all the the information or require...

Yes. You are able to initiate the application process and complete it at a later time once you have all the required information to submit your application....

No, you need to provide a copy of the notice and all pages of the most current utility bill. 

This means that your local LIHEAP agency does not accept online applications. However, you can still apply in person or by mail.  Please click HERE to f...

Your application was closed for one of the following reasons: You already submitted an application in the past year  You submitted outdated documents ...

You can create an account for them on CALIHEAPApply.com using a valid email address. Please note that this email address is where all account and applicatio...